Privacy Policy
Depolex Care Services
Email: info@depolexcareservices.co.uk
1. Introduction
Depolex Care Services is committed to protecting the privacy and security of our clients, employees, and website visitors. This Privacy Policy explains how we collect, use, and safeguard personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
2. Information We Collect
We may collect the following personal data:
Clients: Name, address, contact details, date of birth, medical history, care requirements, emergency contacts, and payment details.
Employees & Caregivers: Name, contact information, employment history, DBS checks, and relevant qualifications.
Website Visitors: IP address, browser type, cookies, and website usage data.
3. How We Use Personal Data
We use personal data for the following purposes:
To provide and manage domiciliary care services.
To communicate with clients and their representatives.
To process payments and invoices.
To recruit, train, and manage staff.
To comply with legal and regulatory obligations.
To improve our services and website functionality.
4. Legal Basis for Processing Data
We process personal data based on the following lawful grounds:
Contractual Obligation: To provide care services as agreed with clients.
Legal Obligation: To comply with regulatory and legal requirements.
Legitimate Interest: To ensure safe and efficient service delivery.
Consent: For marketing communications (where applicable).
5. Data Sharing & Security
We do not sell personal data. We may share information with:
Healthcare professionals, emergency services, and regulators as required.
Payment processors for billing purposes.
Law enforcement authorities when legally required.
All data is stored securely with strict access controls to prevent unauthorized access, modification, or disclosure.
6. Data Retention
We retain personal data for as long as necessary to fulfill our obligations and comply with legal requirements. Retention periods vary based on the type of data and regulatory guidelines.
7. Your Rights
Under UK GDPR, you have the right to:
Access your personal data.
Request correction or deletion of inaccurate data.
Object to processing under certain circumstances.
Withdraw consent for marketing communications.
Request data portability where applicable.
To exercise your rights, contact us at info@depolexcareservices.co.uk.
8. Cookies & Website Tracking
Our website may use cookies to enhance user experience. You can manage cookie settings via your browser.
9. Updates to This Policy
We may update this Privacy Policy periodically. Any significant changes will be communicated to our clients and posted on our website.
10. Contact Us
For any privacy-related inquiries, please contact us at:
Email: info@depolexcareservices.co.uk
Depolex Care Services – Your Care, Our Priority